Terms of Service

1. Acceptance of Terms

By accessing, browsing, registering for an account, or using any part of the Bulls AI Capital platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, together with our Privacy Policy and Risk Disclosure Statement, each of which is incorporated by reference into this Agreement.

If you do not agree to these Terms in their entirety, you must immediately discontinue use of the platform and close any open accounts. Continued use of the services after any modification to these Terms constitutes acceptance of the revised Terms.

2. Definitions

For the purposes of this Agreement:

• "Platform" means the Bulls AI Capital website, web application, trading interfaces, APIs, mobile applications, and all associated infrastructure.
• "Services" means all account, trading, deposit, withdrawal, transfer, analytical, educational, and support services provided through the Platform.
• "CFD" or "Contract for Difference" means a derivative financial instrument that allows you to speculate on price movements of underlying assets without owning the asset itself.
• "Margin" means the funds required to open and maintain leveraged trading positions.
• "Leverage" means the ratio of notional position value to the margin required, allowing exposure exceeding the deposited capital.
• "Underlying Asset" means any currency pair, cryptocurrency, equity, commodity, index, or other instrument referenced by a CFD or trading position on the Platform.
• "Business Day" means any day on which banks are generally open for business in London, United Kingdom, excluding Saturdays, Sundays, and public holidays.

3. Eligibility and Account Registration

To open and maintain an account with Bulls AI Capital, you represent and warrant that:

• You are at least 18 years of age (or the age of legal majority in your jurisdiction, if higher).
• You have the legal capacity and authority to enter into a binding agreement.
• You are not a resident or citizen of any jurisdiction where CFD trading or leveraged derivatives are prohibited or restricted by law.
• All information provided during registration and onboarding is accurate, current, and complete.
• You will promptly update your information if any material change occurs.
• You are acting on your own behalf and not as an agent or nominee for a third party unless explicitly authorized in writing.

We reserve the right to request additional documentation at any time for identity verification, source of funds checks, or regulatory compliance purposes. Failure to provide requested documentation within a reasonable timeframe may result in account restriction or closure.

Account access may be refused, suspended, limited, or terminated where onboarding, compliance, sanctions screening, fraud detection, or suitability concerns are identified.

4. Account Security

You are solely responsible for:

• Maintaining the confidentiality and security of your login credentials, including passwords, two-factor authentication codes, and API keys.
• All activities that occur under your account, whether or not authorized by you.
• Promptly notifying us at security@bullsaicapital.com of any unauthorized access, suspected breach, or security compromise.
• Ensuring that your devices and network connections used to access the Platform meet reasonable security standards.

We shall not be liable for any losses arising from unauthorized access to your account resulting from your failure to maintain adequate security of your credentials or devices. We may implement mandatory security measures, including but not limited to two-factor authentication, session timeouts, and withdrawal confirmation procedures.

5. Trading Services and CFD Products

5.1 Nature of CFD Trading

Bulls AI Capital provides Contracts for Difference (CFDs) on various underlying assets, including but not limited to foreign exchange (forex) pairs, cryptocurrencies, stock indices, individual equities, and commodities. CFDs are complex financial instruments that carry a high degree of risk. You acknowledge that:

• You do not acquire ownership or any rights in the underlying assets when trading CFDs.
• CFDs are leveraged products, meaning small market movements can result in proportionally larger gains or losses relative to your deposited margin.
• It is possible to lose more than your initial margin deposit, and you may be required to deposit additional funds to maintain open positions.
• Past performance of any asset, strategy, or trading signal does not guarantee or indicate future results.

5.2 Order Execution

We act as your counterparty in CFD transactions. Orders are executed on a best-efforts basis at the prevailing market price at the time of execution. Due to the nature of financial markets, the execution price may differ from the price displayed at the time of order submission (slippage). We do not guarantee execution at any particular price or within any particular timeframe.

We reserve the right to reject, cancel, or reverse any order or transaction where we reasonably believe that:

• An error, malfunction, or mispricing has occurred.
• The order was placed in bad faith or as part of a manipulative or abusive trading strategy.
• Market conditions are abnormal, illiquid, or subject to exceptional volatility.
• Compliance or regulatory obligations require intervention.

5.3 Leverage and Margin

Leverage ratios are determined by the Company and may vary by asset class, account type, regulatory jurisdiction, and market conditions. We reserve the right to modify leverage limits at any time without prior notice. If your account equity falls below the required maintenance margin, we may:

• Issue a margin call requiring you to deposit additional funds.
• Automatically close some or all of your open positions (stop-out) to prevent further losses.
• Restrict the opening of new positions until margin requirements are met.

You are responsible for monitoring your margin levels at all times. The Company shall not be liable for losses resulting from margin calls or automatic position liquidation.

5.4 Market Hours and Availability

Trading hours for each instrument are displayed on the Platform and are subject to change due to holidays, exchange schedules, or extraordinary market events. We do not guarantee continuous access to any particular market or instrument. Trading may be suspended during periods of extreme volatility, low liquidity, system maintenance, or force majeure events.

6. Deposits, Withdrawals, and Transfers

6.1 Deposits

Deposits may be made via credit/debit card, bank wire transfer, or cryptocurrency, subject to the methods available in your jurisdiction. All deposits must originate from accounts or wallets in your name. Third-party deposits are not permitted unless explicitly authorized. Minimum deposit amounts and processing times vary by payment method.

6.2 Withdrawals

Withdrawal requests are processed within 1-5 Business Days, subject to verification, compliance checks, and available payment processing windows. We reserve the right to:

• Return funds via the same method used for deposit, where technically feasible.
• Request additional identity verification before processing withdrawals.
• Delay or refuse withdrawals where we suspect fraud, money laundering, or breach of these Terms.
• Deduct any outstanding fees, negative balances, or disputed amounts from withdrawal proceeds.

6.3 Currency Conversion

Where deposits or withdrawals involve currency conversion, the applicable exchange rate will be determined by the Company at the time of processing. Exchange rates include a markup to cover conversion costs.

7. Fees and Charges

Use of the Services may involve the following fees, which are disclosed on the Platform or in supplementary fee schedules:

• Spreads: The difference between bid and ask prices on CFD instruments.
• Overnight Financing (Swap): A daily charge or credit applied to positions held open past the end of the trading day.
• Commission: A per-trade or per-lot charge on certain instruments or account types.
• Deposit/Withdrawal Fees: Processing fees for certain payment methods or below-minimum transactions.
• Inactivity Fee: A monthly fee applied to accounts with no trading or login activity for 90 consecutive days or more.
• Currency Conversion Fee: A markup applied when funds are converted between currencies.

We reserve the right to modify fee structures at any time. Material changes will be communicated via email or platform notification at least 14 days before taking effect, except where immediate changes are required by market conditions or regulatory mandate.

8. Prohibited Activities

You agree not to engage in any of the following:

• Using the Platform for money laundering, terrorist financing, sanctions evasion, or any unlawful purpose.
• Exploiting pricing errors, latency, or system malfunctions for profit (latency arbitrage, toxic flow).
• Using automated trading systems, bots, scripts, or algorithms without prior written authorization.
• Opening multiple accounts to circumvent trading limits, bonuses, or risk controls.
• Reverse engineering, decompiling, or attempting to extract the source code of the Platform or its components.
• Interfering with the Platform's infrastructure, security systems, or other users' access.
• Submitting false, misleading, or fraudulent information during registration, verification, or support interactions.
• Engaging in coordinated trading with other accounts to manipulate prices or exploit platform conditions.

Violation of any prohibited activity may result in immediate account suspension, forfeiture of profits derived from prohibited conduct, and permanent termination of access.

9. Intellectual Property

All content, software, designs, trademarks, logos, text, graphics, data feeds, analytical tools, charting functionality, and proprietary algorithms on the Platform are the exclusive property of Bulls AI Capital or its licensors and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial trading purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any part of the Platform without our prior written consent.

10. Privacy and Data Protection

Your personal data is collected, processed, and stored in accordance with our Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation (GDPR).

By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration.

11. Risk Disclosure

Trading CFDs and leveraged financial instruments involves a significant risk of loss. A substantial majority of retail investor accounts lose money when trading CFDs. You should carefully consider whether trading is appropriate for your financial situation, investment experience, and risk tolerance.

Our full Risk Disclosure Statement is incorporated by reference into these Terms. You confirm that you have read and understood the risks before opening a trading account or placing any orders.

12. Disclaimers and Limitation of Liability

12.1 Service Disclaimer

The Platform and Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we expressly disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability.

12.2 Limitation of Liability

To the fullest extent permitted by law, Bulls AI Capital, its directors, officers, employees, agents, and affiliates shall not be liable for:

• Any indirect, incidental, consequential, special, punitive, or exemplary damages.
• Loss of profits, revenue, data, goodwill, or anticipated savings.
• Trading losses resulting from market movements, slippage, or execution delays.
• Losses arising from platform downtime, technical failures, or third-party service interruptions.
• Losses resulting from unauthorized access to your account due to your failure to maintain security.
• Any decision made in reliance on market data, analytics, signals, or educational content provided on the Platform.

Our aggregate liability to you for any and all claims arising from or related to these Terms or the Services shall not exceed the total fees paid by you to Bulls AI Capital in the twelve (12) months preceding the event giving rise to the claim.

12.3 Force Majeure

We shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control, including but not limited to: natural disasters, pandemics, acts of war or terrorism, government actions, sanctions, exchange closures, internet outages, cyberattacks, power failures, or failures of third-party service providers.

13. Indemnification

You agree to indemnify, defend, and hold harmless Bulls AI Capital, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use or misuse of the Platform or Services.
• Your violation of these Terms or applicable laws.
• Your breach of any representation or warranty contained herein.
• Any third-party claims resulting from your trading activity or account conduct.

14. Account Suspension and Termination

We may suspend, restrict, or terminate your access to the Platform at any time, with or without notice, where we reasonably determine that:

• You have breached or are likely to breach these Terms.
• Your account is involved in or suspected of fraudulent, illegal, or abusive activity.
• Continued access poses a legal, regulatory, financial, or reputational risk to the Company.
• We are required to do so by a court order, regulatory directive, or law enforcement request.
• You have failed to provide requested identification, verification, or compliance documentation.

Upon termination, you must close all open positions within a reasonable period as determined by us. Any remaining balance, after deduction of outstanding fees, negative balances, or disputed amounts, will be returned to you via your original deposit method where feasible.

15. Dispute Resolution

15.1 Internal Complaints

If you have a complaint regarding our Services, please contact our support team at support@bullsaicapital.com. We will acknowledge your complaint within 3 Business Days and provide a final response within 15 Business Days, or notify you of any required extension.

15.2 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without regard to conflict of law principles.

15.3 Arbitration

At the Company's sole discretion, certain disputes may be referred to binding arbitration administered under the rules of the London Court of International Arbitration (LCIA). The seat of arbitration shall be London, United Kingdom. The language of arbitration shall be English.

16. Anti-Money Laundering (AML) and Know Your Customer (KYC)

Bulls AI Capital is committed to preventing money laundering and terrorist financing in accordance with the UK Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017, the Proceeds of Crime Act 2002, and applicable international standards.

You agree to:

• Provide true, accurate, and complete identification documentation as requested.
• Cooperate with any enhanced due diligence or source of funds inquiries.
• Not use the Platform to disguise or facilitate the proceeds of criminal activity.

We reserve the right to report suspicious activity to the National Crime Agency (NCA) or other competent authorities without notifying you, as required by law.

17. Communications and Notifications

By registering an account, you consent to receive communications from us electronically, including but not limited to: account confirmations, margin notifications, regulatory disclosures, fee changes, platform updates, and marketing materials (where you have opted in).

Electronic communications satisfy any legal requirement that such communications be in writing. You are responsible for ensuring that your registered email address is current and that you regularly check for communications from us.

18. Amendments to Terms

We reserve the right to amend, modify, or replace these Terms at any time. Material changes will be communicated via email notification or prominent notice on the Platform at least 14 days before the effective date. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms.

If you do not agree with any amendment, you must notify us in writing and close your account before the effective date of the change.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

20. Entire Agreement

These Terms, together with the Privacy Policy, Risk Disclosure Statement, and any supplementary agreements or fee schedules published on the Platform, constitute the entire agreement between you and Bulls AI Capital regarding the use of the Services. These Terms supersede all prior or contemporaneous oral or written agreements, representations, and understandings.

No waiver of any provision of these Terms shall be effective unless made in writing and signed by an authorized representative of the Company. Failure to enforce any provision shall not constitute a waiver of that provision or any other provision.

21. Contact Information

For questions, concerns, or notices regarding these Terms of Service, please contact us:

• Email: legal@bullsaicapital.com
• Support: support@bullsaicapital.com
• Registered Address: Bulls AI Capital Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
• Company Number: 15482937