Information We Collect
We may collect information you provide directly, including your name, email address, phone number, mailing address, date of birth, government-issued identification details, payment or wallet information, support requests, and any material submitted during onboarding, verification, funding, or customer support interactions.
We also collect technical and usage information such as device identifiers, IP address, browser type, session data, page activity, security logs, trading activity, transfer history, and risk controls triggered during account use.
How We Use Information
We use personal information to operate the platform, authenticate users, provide account services, process transactions, maintain support records, improve product performance, detect fraud, comply with legal or regulatory obligations, and communicate service notices, security alerts, and material account updates.
- To create, maintain, and secure your account.
- To evaluate suitability, compliance, and fraud risk.
- To process deposits, withdrawals, transfers, and account requests.
- To analyze platform reliability, usage patterns, and client experience.
Sharing and Disclosure
We may share information with service providers, identity verification vendors, banking or payment partners, analytics providers, cloud infrastructure vendors, professional advisers, affiliated companies, and government or regulatory authorities when required for lawful operations or compliance.
We do not sell personal information for cash consideration. We may disclose information when reasonably necessary to enforce agreements, investigate abuse, respond to legal process, protect rights and safety, or complete a business transaction such as a merger, acquisition, or asset transfer.
Data Retention and Security
We retain records for as long as reasonably necessary to provide services, satisfy legal and accounting obligations, resolve disputes, enforce agreements, and maintain compliance logs. Retention periods may extend after account closure where required by applicable law, anti-fraud controls, or dispute handling.
We use administrative, technical, and physical safeguards designed to protect information, including access controls, logging, authentication controls, and vendor security reviews. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
Your Choices
You may request access to, correction of, or deletion of certain personal information, subject to identity verification and any legal limits. You may also manage some communication preferences through account settings or by following instructions in communications we send.
Requests relating to privacy rights or account information may be submitted through the support desk. We may require additional information before completing a request to protect account security.
International Data Processing
Your information may be processed or stored in jurisdictions other than the country where you reside. By using the services, you understand that information may be transferred to facilities and service providers in locations with different data protection laws.